Privacy Policy

Effective Date: January 15, 2025

At NexoraPros, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you work with our mobile app testing and validation services. We've written this in plain language because we believe you deserve to understand exactly what happens with your data.

1 Information We Collect

When you engage our mobile app testing services, we collect information necessary to provide effective testing and validation. Here's what we gather and why:

Contact Information

Your name, email address, phone number, and company details. We need this to communicate with you about your testing projects and deliver results.

Project Data

App files, testing requirements, user scenarios, and technical specifications you provide for testing purposes.

Technical Information

Device information, testing logs, performance metrics, and crash reports generated during our testing processes.

Communication Records

Emails, messages, and meeting notes related to your testing projects to ensure we meet your specific requirements.

Important: We only access the specific app data and user information necessary for testing. We never collect personal data from your app's end users unless explicitly required for testing scenarios you've approved.

2 How We Use Your Information

We use your information solely for legitimate business purposes related to providing mobile app testing services:

Conducting comprehensive testing and validation of your mobile applications
Generating detailed test reports and performance analytics
Communicating project updates, findings, and recommendations
Managing project timelines and deliverables
Providing technical support and consultation
Improving our testing methodologies based on project learnings
Maintaining accurate records for project continuity

Taiwan Market Compliance

As we operate in Taiwan's dynamic tech market, we ensure our data handling practices comply with local regulations while supporting the unique needs of mobile app developers and businesses in the region.

3 Data Storage and Security

Protecting your data is fundamental to our business. We implement multiple layers of security to safeguard your information:

Encrypted Data Storage

Secure Access Controls

Regular Security Audits

Isolated Testing Environments

Secure File Transfers

Staff Security Training

Data Retention

We retain project data for 24 months after project completion to provide ongoing support and reference. Test data and temporary files are typically deleted within 90 days unless you request extended retention for your records.

Data Type	Retention Period	Storage Location
Project Files	24 months	Encrypted cloud storage
Test Results	24 months	Secure local servers
Communication Records	36 months	Encrypted email systems
Temporary Test Data	90 days	Isolated test environments

4 Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share information in these specific circumstances:

Service Providers

We work with carefully vetted technology partners who help us deliver testing services. These partners are bound by strict confidentiality agreements and can only access data necessary for their specific role in your project.

Legal Requirements

We may disclose information if required by Taiwan law enforcement or regulatory authorities, court orders, or to protect our legal rights and the safety of our clients and staff.

Business Transitions

In the unlikely event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, but only with the same privacy protections outlined in this policy.

5 Your Privacy Rights

You have significant control over your personal information. Here are your rights and how to exercise them:

Access: Request copies of all personal information we hold about you
Correction: Ask us to correct any inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Restriction: Limit how we process your information in specific circumstances
Data Portability: Receive your data in a structured format for transfer elsewhere
Objection: Object to certain types of data processing
Withdrawal: Withdraw consent for data processing where consent is the legal basis

Exercising Your Rights

To exercise any of these rights, simply contact us using the information provided below. We'll respond within 30 days and guide you through the process. There's no fee for most requests, though we may charge for excessive or repetitive requests.

Some data deletion requests may affect our ability to provide ongoing support for completed projects. We'll explain any implications before processing your request.

6 International Data Transfers

While we primarily operate in Taiwan, some of our technology infrastructure and partners may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place:

Adequacy decisions by Taiwan authorities
Standard contractual clauses with international partners
Certification under recognized privacy frameworks
Explicit consent for specific transfers when required

We maintain the same level of protection for your data regardless of where it's processed geographically.

7 Cookies and Tracking

Our website uses essential cookies to function properly and provide you with the best experience. We also use analytics cookies to understand how visitors use our site and improve our services.

Cookie Types

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand site usage and performance
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, though disabling essential cookies may affect website functionality.

8 Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you by email and update the effective date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates your acceptance of the changes.

Questions About Your Privacy?

We're here to help with any privacy questions or concerns. Email: info@nexorapros.com Phone: +88677812080 Address: Shizheng North 2nd Rd, Xitun District, Taichung City, Taiwan 407

Our privacy team typically responds to inquiries within 48 hours during business days.